Refund policy
At Venous Jewellery, we want you to love your purchase. If you are not fully satisfied, we’re here to help.
Returns
-
You may request a return within 7 days of receiving your order.
-
Items must be unused, unworn, and in their original packaging.
-
Personalized or custom-made items are not eligible for return.
Refunds
-
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
-
Approved refunds will be processed to your original payment method within 5–7 business days.
-
Shipping costs are non-refundable.
Exchanges
-
We only replace items if they are defective or damaged. Please contact us for exchange requests.
Contact Us
If you have any questions about returns or refunds, reach us at:
📧 info@venousjewellery.com